成都大陆希望集团有限公司

Translation of the Letter of Thanks:

Leaders of Hope Slanvert:

I am [Name hidden]. Here, with immense gratitude and admiration, I would like to extend my sincere thanks to your company, and particularly commend your after-sales technical staff [Li Yikun]. During the cooperation between our company and yours, [Li Yikun], as an after-sales technical support personnel, demonstrated remarkable professional qualities and noble work ethics, leaving us with an extremely deep impression. In the process of solving problems, [Li Yikun]'s professional capabilities were fully showcased. Relying on solid professional knowledge and rich practical experience, he quickly made an accurate diagnosis of the problem. [Content hidden] In the process of implementing the solution, he was meticulous, and every step was carried out with strict attention to detail to ensure that the problem could be thoroughly resolved. His professional level not only made us more trusting of your company's products but also made us deeply recognize the strong strength of your company in after-sales technical support.

Apart from his excellent professional competence, [Li Yikun]'s work attitude is even more admirable. He has always maintained a high level of enthusiasm and focus, treating our problems with the same seriousness and responsibility as if they were his own. Throughout the after-sales technical service process, he proactively communicated and coordinated with us, promptly feeding back the progress and status of problem handling. His patience and attentiveness made us feel meticulous care. Even when we raised some rather trivial questions, he always maintained a smile and answered them patiently, making us feel warm. Moreover, when facing difficulties and challenges, he never showed the slightest sign of retreat or complaint. Instead, he persevered in striving to find solutions. Such a dedicated spirit and sense of responsibility deeply moved us. Here, [Content hidden] express our heartfelt gratitude and high respect to [Li Yikun]. At the same time, we also express our sincere admiration to your company for cultivating such an excellent after-sales technical staff. We look forward to continuing to receive your company's consistent high-quality products and services, as well as excellent after-sales technical support like that of [Li Yikun] in future cooperation.

Sincerely wish your company a thriving development and booming business in the future! May our cooperation become increasingly close, and together we create a more beautiful future!

In a Southeast Asian country, inside a power plant shouldering critical electricity supply responsibilities, the heat is sweltering and the air is thick with humidity. Li Yikun, a technical engineer from Hope Slanvert, is seen working beside several key high-voltage inverters. He is well aware that these “hearts” driving the core power equipment of the power plant are directly related to the power generation efficiency and safe production of the entire power plant.

However, the on-site environment, with persistent temperatures exceeding 40℃ and high humidity, posed an extreme challenge for both personnel and equipment. What makes it even more challenging is the extremely unstable local network signal, which frequently interrupted remote technical support and created numerous hurdles for equipment debugging. Faced with such difficulties, Li Yikun did not wait passively. He raced against time, leveraging the extremely limited network windows to efficiently transmit key operational data back to the domestic technical center. Meanwhile, relying on his solid professional expertise and rich on-site experience, he resolved difficulties for the client, completed equipment debugging, and ensured its smooth commissioning.

In the complex on-site environment with language barriers, communication itself is a major challenge. With wisdom and patience, Li Yikun and the local power plant technicians jointly developed an efficient "comprehensive strategy": using translation software for basic vocabulary, supplementing it with vivid hand gestures, sketching clear and concise system schematics on paper, and most crucially—personally demonstrating operating procedures and safety precautions. It was precisely this rapport that enabled the team to quickly collaborate and resolve issues when other on-site equipment suddenly malfunctioned, avoiding potential losses. The client representative spoke highly of him afterwards: "We are deeply impressed by Engineer Li's dedication, sense of responsibility, and professional expertise in such circumstances!"

"Providing excellent service to on-site customers and ensuring a seamless equipment user experience is not only my responsibility, but also the basic requirement the company sets for every after-sales service staff member." Li Yikun has always kept the company's instructions firmly in mind. Each day on the project is a steadfast fulfillment of this responsibility. Through his actions, he has embodied the exceptional technical proficiency, unwavering perseverance, and strong adaptability that define Hope Slanvert engineers. He also fully understands that this achievement is by no means the work of one person alone: the domestic technical team, working around the clock, conducted in-depth analysis based on data transmitted from the site; the on-site clients had shown full understanding, trust, and active cooperation. It is the close synergy of these forces that has jointly forged this "golden service team".

Third from left: After-sales Engineer Li Yikun

Letters of commendation from around the world and overseas projects successfully commissioned—these are not only accolades for the engineers' professional dedication and service attitude, but also full recognition of Hope Slanvert's overall international service capabilities, strong technical support, and its service philosophy of "Full-brand Service, Satisfaction Plus Delight".